Full-Time Operations Manager jobs in Dubai
Full time job with a multinational BPO, US based organization is looking for Operations Manager:
· Position based in the Dubai Media City – DMC
· Attractive remuneration package, employment visa and/or work permit
· Candidates must be on transferable visa and available to join immediately
· Timing: Should be flexible as the work will be in shifts.
· Must be fluent in English, Arabic & French.
Job Role: Operations Manager
Role Type: Supervision
Reporting Structure: To Operations Leader
Type of Experience: 6-8 years experience in a call center environment, preferably in Insurance domain. Fresh graduates with appropriate skills will also be considered.
Minimum Education Level: Graduate
Professional Qualification: MBA or any post Graduate qualification in Insurance Management preferred
Key Accountabilities
- Lead an Operations team of 15-20 people in Insurance based call center environment in a 24*7 environment
- Trilingual (French/Arabic/English) Call center + Call/Correspondence work type
- Manage customer expectations & ensure a robust communication rhythm
- Deliver on Performance SLAs and mitigate any operational losses
- Ensure strong people management practices and develop retention strategies
- Build domain expertise across different work types
- Drive business impact through process improvements using Lean & 6 Sigma
- Manage band 5 hiring as per the growth plans.
Required Skills
- Candidate must have excellent French, Arabic & English skills (Written & Verbal)
- Candidate should have a strong Operations background in a call center environment
- Excellent interpersonal, communication, leadership and team building skills are a must.
- Experience in Business reporting- Daily client dashboards, tracking individual/team performance
- Candidate must have demonstrated leadership in a team environment, work well independently and as a member of a high performance work team.
- Proven ability to co-ordinate multiple activities under pressure.
- Strong customer focus.
Preferred Skills
1) Domain knowledge of Insurance
2) Exposure to Transaction work type/work flow
Benefits from the role / Value Proposition for the Candidate:
1) High learning & growth opportunity
2) Horizontal and vertical growth based on performance.
How to Apply
APPLY HERE: http://www.smartrecruiters.com/GlobalManagementConsultants/494858-operations-manager
Interested candidates may also email resumes to vineeth@global-dubai.com. Feel free to share this job positing with your contacts and anyone who may be interested in the job role.
WALK-IN INTERVIEWS ARE HELD EVERYDAY FROM SUNDAY TO THURSDAY BETWEEN 9 AM to 4 PM at Suite 206, IT Plaza, Silicon Oasis, Emirates Road, Dubai, UAE.
Thank you in advance.
